10:15 am · Pharmacy
Explained once, in Mandarin.
She speaks Cantonese. There's a queue.
Staff confidence in dialect: 3 out of 5.8
NH7 · Table 30C
MediWatch
A solution for medication non-adherence among older adults in Singapore.
Understand your medicine.
Take your medicine.
8:0282%
Amlodipine 5 mg
For your blood pressure.
Take one small white round pill.
Meet Mdm Tan
Tan Ah Mui, 78. Speaks Cantonese. Five medicines from two clinics.
1
The problem
11:40 am · The way home
By home, it's a blur.
Half a conversation. A bag of English labels.
52%+ of residents aged 65+ can't read English.4
1:00 pm · Kitchen table
Labels say how, never why.
Two clinics. Five bottles.
By law, a label never has to say what it's for.6
8:00 am · Next day
Two white pills. She guesses.
One for blood pressure, one for her heart.
Limited English health literacy: 31.4% don't take medicines as prescribed, vs 16.5%.5
9:00 pm · Video call
Her daughter translates. Again.
Most nights, after work.
1 in 7 older adults is a caregiver.10
1 / 5
2
Our solution
10:15 am · With MediWatch
Her pharmacist sets it up.
One schedule for both clinics. Every bottle tagged. She says back what each is for.
Human in the loopLocked until a pharmacist signs off.
11:40 am · With MediWatch
It speaks her language.
At every dose, in the language she uses at home.
Human in the loopAI drafts offline. People record; pharmacists approve.
1:00 pm · With MediWatch
Tap the bottle. Hear why.
“For your blood pressure. One small white round pill.”
Human in the loopHer pharmacist picks the why.
8:00 am · With MediWatch
Wrong bottle? It says so.
Night pill at breakfast, or one already taken: caught.
Human in the loopChecked against her approved schedule.
9:00 pm · With MediWatch
Family hears only when it matters.
3 reminders in her language. No reply in 3 hours? One alert to Mei Ling.
Human in the loopWith her consent. Never a double dose.
Interactive
Try the watch.
Pick a moment. Tap a bottle.
Mei Ling's phone
Watch voice: AI-generated stand-ins for this demo (Cantonese, Mandarin, Malay, Tamil). On the real watch, every clip is recorded by a native speaker and approved by a pharmacist. Hokkien and Teochew show text only here.
Human in the loop: AI assists, people decide
1Before launch
AI
Drafts each phrase in six languages, offline.
draft
Speakers + pharmacist
A native speaker records it. A second translates it back. A pharmacist signs it off.
signed
Signed phrase library
↺ Wrong? Rejected. Never reaches a watch.
2Setup
Health record
Her medicines from every clinic.
her list
Pharmacist
Confirms each medicine and picks its why. She explains each one back.
she understands
Watch unlocks
↺ Not yet? Explain again. Stays locked.
3During use
Watch + AI
She taps a bottle. No tag? AI reads the printed label.
unsure
Pharmacist
Calls her back and checks the bottle. Decides.
decision
Approved phrase plays
↷ Tagged, or a sure match to her list? It plays her why.
4After use
Watch + AI
3 reminders in 3 hours, then Mei Ling is alerted. AI flags repeat misses.
flag
Pharmacist
Reviews each flag. Decides whether to refer her to a community nurse, with her consent.
decision
Follow-up she agreed to
↺ Every month: check the flags are fair across languages.
Value over existing options
| Measure | Says what it's for | At home, every dose | In her language |
|---|---|---|---|
| Dispensing label6 | ✕Not required | ✓ | ✕English only |
| Pictograms (2024)7 | ✕How, not why | ✓ | ◐1 in 3 misread |
| Counter counselling8 | ✓ | ✕Once, at the counter | ◐Staff dialect confidence: 3 out of 5 |
| Medicine delivery9 | ✕No one explains | ✕Logistics only | ✕No conversation |
| MediWatch | ✓ | ✓ | ✓ |
Nothing else does all three. MediWatch does.